Portal coming soon
Portal accounts and uploads are not active yet. This preview shows the planned caregiver, client and family features. For help now, call or text us—do not send sensitive documents by ordinary email or text.
Privacy first. Sensitive records will only be accepted through an approved secure invitation—not ordinary email or text.
Access being prepared
Caregiver accessApplications, onboarding and documents
Client & family accessSchedules, requests and communication
Official timekeepingKept in HHAeXchange
Planned: invitation-based access · role protection · activity history
Planned access
Access is not active yet. When the secure system is ready, every approved user will receive their own account. Caregivers will see only their work information. Clients, parents, legal guardians and other approved representatives will see only the client record they are authorized to access. A minor will not receive independent self-service access.
For applicants and active staff
Apply, follow your onboarding checklist, complete approved forms, receive document requests and view confirmed work information.
For clients, parents, guardians and approved representatives
Review confirmed care information, communicate with the agency and manage requests from home after identity and authority are verified.
Do not send sensitive documents by text or ordinary email. Portal access and secure uploads are not active yet. Call us for the approved current process.
Designed for virtual service
Virtual intake and paperwork assistance can make the process easier while the licensed agency, HHAeXchange and payer records remain authoritative.
Text for portal helpWe verify the person, role, email and phone before opening access.
Save a draft, review the full form, sign electronically and keep a final copy.
Files are private, scanned, reviewed and marked accepted, needs correction or expired.
A checklist shows what was submitted, what is approved and what still needs attention.
Schedules, visit verification and authorized hours stay aligned with HHAeXchange.
What the digital system will handle
The portal will separate onboarding, health documents, employment records and care information so users receive only the access they need.
Save, return, submit, review and correct without losing the original version.
Document requests, secure delivery, review status, expiration dates and download history.
Identity, consent, document version, date, time and tamper-evident completion record.
Confirmed HHAeXchange information shown as the authoritative schedule—not a second calendar.
Caregivers may request a correction with a reason; authorized staff review it in HHAeXchange.
Agency messages, reminders and requests kept with the correct caregiver or client record.
Electronic timesheet & EVV
Caregivers continue to clock in and out through the agency-approved HHAeXchange mobile or telephone method. The portal can later show confirmed hours and accept correction requests, but it will not create a second Medicaid time record.
Official scheduleHHAeXchange
Clock in / outHHA EVV or IVR
Portal time entryCorrection request only
PayrollAfter approved hours
Before sensitive uploads open
We will not activate high-risk document collection until the hosting, vendor agreements, access rules, audit history, backups, breach response and staff training are complete.
Individual accounts and role-based access
Multi-factor authentication
Complete access and change history
Encrypted storage and tested backups
Approved vendors and signed privacy agreements
Regular access review and immediate deactivation
Need help getting online?
Call, text or request a video appointment. Virtual intake and paperwork assistance are available; in-person help may be arranged when needed.